Would you like to return an item?
We would like to work with you to avoid returns. However, should it happen that you want to return a RYZON product, this is very easy to do.
You can return your ordered items for a refund up to 40 days from the invoice date. The returned goods must be in a salable condition. This means that it must be unused, except for the purpose of trying on the product. If possible, please return your products in their original packaging.
From which country would you like to send your return?
EU countries (incl. Germany), Switzerland, UK
You can register your return via our returns portal. A return bill in the package is therefore not necessary.
Refunds will be made via the original payment method used. In the case of gift cards, the amount will be refunded there first.
Note: Please select any drop-off location in the returns portal. This does not have to be the drop-off location where you will drop off the return.
Please return your item in the original packaging if possible. Goods to be returned must be unused - except for the purpose of trying on the product. It must be in salable condition and unwashed. If you send in a washed product, we have to send it back to you and cannot refund you.
If there are indications that the goods have been used to an extent that reduces their value, you lose your right of return. We reserve the right to refuse a return and refund if the items are deemed damaged or previously worn. Any additional shipping costs incurred must be borne by yourself. We are entitled to keep worn or damaged goods and their value.
We do not offer an exchange. Please return your goods and then place a new order.
If all the conditions described above are met, we will refund you the full price of the returned items. If you have purchased vouchers, you can withdraw from the purchase within the 14-day cancellation period.
Please note that refunds can only be credited to the same payment method used for the purchase. If you paid for your order with a gift card, the amount will always be refunded to the gift card before any balance is paid out.
The refund process can take up to 14 days after receipt of your goods. If you see in the shipment tracking that we have received your return, please give us 14 days to check it and credit the amount.
Should it happen that an item has a production defect, we will of course repair it for you or exchange the product. Please get in touch with us.
to the contact form for the repair serviceNote: Your statutory right of withdrawal remains unaffected by these regulations. Here, you can find the full cancellation policy.
Switzerland & United Kingdom
You can register your return via our returns portal. A return bill in the package is therefore not necessary.
Refunds will be made via the original payment method used. In the case of gift cards, the amount will be refunded there first.
Note: Please select any drop-off location in the returns portal. This does not have to be the drop-off location where you will drop off the return.
We do not cover any applicable customs charges that may be incurred for a return outside the EU.
Please return your item in the original packaging if possible. Goods to be returned must be unused - except for the purpose of trying on the product. It must be in salable condition and unwashed. If you send in a washed product, we have to send it back to you and cannot refund you.
If there are indications that the goods have been used to an extent that reduces their value, you lose your right of return. We reserve the right to refuse a return and refund if the items are deemed damaged or previously worn. Any additional shipping costs incurred must be borne by yourself. We are entitled to keep worn or damaged goods and their value.
We do not offer an exchange. Please return your goods and then place a new order.
If all the conditions described above are met, we will refund you the full price of the returned items. If you have purchased vouchers, you can withdraw from the purchase within the 14-day cancellation period.
Please note that refunds can only be credited to the same payment method used for the purchase. If you paid for your order with a gift card, the amount will always be refunded to the gift card before any balance is paid out.
The refund process can take up to 14 days after receipt of your goods. If you see in the shipment tracking that we have received your return, please give us 14 days to check it and credit the amount.
Should it happen that an item has a production defect, we will of course repair it for you or exchange the product. Please get in touch with us.
to the contact form for the repair serviceNote: Your statutory right of withdrawal remains unaffected by these regulations. Here, you can find the full cancellation policy.
USA
You can register your return via our returns portal. A return bill in the package is therefore not necessary.
Refunds will be made via the original payment method used. In the case of gift cards, the amount will be refunded there first.
Note: Please select any drop-off location in the returns portal. This does not have to be the drop-off location where you will drop off the return.
Please return your item in the original packaging if possible. Goods to be returned must be unused - except for the purpose of trying on the product. It must be in salable condition and unwashed. If you send in a washed product, we have to send it back to you and cannot refund you.
If there are indications that the goods have been used to an extent that reduces their value, you lose your right of return. We reserve the right to refuse a return and refund if the items are deemed damaged or previously worn. Any additional shipping costs incurred must be borne by yourself. We are entitled to keep worn or damaged goods and their value.
We do not offer an exchange. Please return your goods and then place a new order.
If all the conditions described above are met, we will refund you the full price of the returned items. If you have purchased vouchers, you can withdraw from the purchase within the 14-day cancellation period.
Please note that refunds can only be credited to the same payment method used for the purchase. If you paid for your order with a gift card, the amount will always be refunded to the gift card before any balance is paid out.
The refund process can take up to 14 days after receipt of your goods. If you see in the shipment tracking that we have received your return, please give us 14 days to check it and credit the amount.
Should it happen that an item has a production defect, we will of course repair it for you or exchange the product. Please get in touch with us.
to the contact form for the repair serviceNote: Your statutory right of withdrawal remains unaffected by these regulations. Here, you can find the full cancellation policy.
Other countries
Unfortunately, we are currently unable to issue you with a free return label. Please repack the goods carefully, enclose a note with your order number in the package and send it back to us at your own expense to:
Active Ants Germany GmbH
RYZON GmbH
Hoeschstrasse 20
46284 Dorsten
If your return is lost or damaged in transit by an independent carrier, we cannot be held responsible. We therefore recommend that you always choose a tariff with tracking.
Please return your item in the original packaging if possible. Goods to be returned must be unused - except for the purpose of trying on the product. It must be in salable condition and unwashed. If you send in a washed product, we have to send it back to you and cannot refund you.
If there are indications that the goods have been used to an extent that reduces their value, you lose your right of return. We reserve the right to refuse a return and refund if the items are deemed damaged or previously worn. Any additional shipping costs incurred must be borne by yourself. We are entitled to keep worn or damaged goods and their value.
We do not offer an exchange. Please return your goods and then place a new order.
If all the conditions described above are met, we will refund you the full price of the returned items. If you have purchased vouchers, you can withdraw from the purchase within the 14-day cancellation period.
Please note that refunds can only be credited to the same payment method used for the purchase. If you paid for your order with a gift card, the amount will always be refunded to the gift card before any balance is paid out.
The refund process can take up to 14 days after receipt of your goods. If you see in the shipment tracking that we have received your return, please give us 14 days to check it and credit the amount.
Should it happen that an item has a production defect, we will of course repair it for you or exchange the product. Please get in touch with us.
to the contact form for the repair serviceNote: Your statutory right of withdrawal remains unaffected by these regulations. Here, you can find the full cancellation policy.
