Jan Frodeno Series Jan Frodeno

You can see the current delivery status of your order in your customer account under Orders comprehend:

1. Log in to your customer account.
2. Select your desired order.
3. Select your delivery and click on the button "tracking".

If it is still unclear where your package is currently located, you can contact us using the contact form and we help you as soon as possible.

Please note that refunds can only be made using the same payment method used for the Purchase has been used can be credited.

If you paid for your order with a gift card, the amount will always be credited to the Gift card refunded before any balance is paid out.

The refund process can take up to 14 days after receipt of your goods. If you see in the tracking that we have received your return, please let us know 14 days to check and credit the amount.

You can access the returns portal here.

You can return your ordered items for a refund up to 60 days from the invoice date. The returned goods must be in a salable condition. That means she has to - except for the purpose of trying on the product - be unused.

If possible, please return your products in their original packaging.

You can easily register your order in our returns portal. The returns portal can be found here: To the returns portal .

There are scam websites pretending to sell original RYZON products. These online shops ask for your personal data during the ordering process and let you pay - but you never receive the promised goods. We are already taking legal action against these fake shops, but the process is lengthy and not that easy.
Please ensure that you only ever order via our online store or via our app .

Should an item supplied by us be damaged or out of order in any way please use our contact form immediately and send us a message. The form can be found here: To the contact form

We will create a return label for you and of course a new product for you send.

Please note that this only applies to products that are already in their original, unworn condition are defective and the damage was already present at the time of delivery.

For all other damage, please contact our complaints service via the complaint form. You can find it here: To complaint form

If you have received an incorrect product, please contact us immediately with the following Information:

• Your order number
• The product you received and the item number
• Which product did you receive instead?
• Image of wrong product if possible

As soon as we have received the information, we will take care of your request and try to solve the problem to your satisfaction as soon as possible.

If you would like to use a discount code, please enter it in the "Discount code or gift card" field in the checkout, or use the discount link. The discount will then be applied automatically. Discount codes are only valid once and cannot be combined. Discount codes do not apply to discounted or limited edition products. Bundle products, United in Humanity items and Ryzon gift cards are also excluded from discount codes. (Corresponding information is displayed in the shopping cart).

If you have a gift card code, enter the code in the "Discount code or gift card" field in the checkout. Your updated total will then be calculated automatically. Gift cards once purchased cannot be credited. Please note:

If you have paid with a gift card, the amount will be refunded to the gift card in the event of a return.

For refunds where a gift card has been used, the amount of the gift card will be refunded first.

We will send you a confirmation email when your order is shipped. The link is in this email stored for shipment tracking.

Don't worry, because there is still a good chance that we will restock the product receive. In principle, unfortunately, we cannot give you any precise information as to when and whether a item will be available again. However, we are happy to send you a reminder as soon as your item is back in stock. You can use the "Notify me" button to store that we will inform you automatically as soon as the article is available again. Deposit for this simply your email address.

If you would like to receive more details about your product availability, you can also contact us contact via the contact form and we will try to help you as soon as possible.

Pre-order items have not yet arrived in our warehouse at the time of your order. However, as they are already on their way from our producers to us, you can purchase them in advance using the pre-order function. They will usually be shipped to you within a few weeks.

For technical reasons, pre-orders must currently be placed separately from regular purchases. Please go to checkout with your pre-order first and then order your in-stock products separately.

If you have any questions about your order or a waiting time of more than 21 days, you can contact our Customer Service Team at any time.

We will inform you by email as soon as your pre-ordered product is on its way to you.

You can choose to pay via PayPal at the end of the online ordering process. Afterwards you will you are automatically redirected to the PayPal website for data entry.
Please note that we will use your PayPal account immediately after sending the order burden.
This requires that both your PayPal account limit and the available credit line of your payment method deposited with PayPal is sufficient.
You can find more information about paying by PayPal here: https://www.paypal.com/de/smarthelp/contact-us

• Select "Klarna" at the end of the online ordering process
• You will now be automatically redirected to the Klarna website

After a successful transfer, your order will be confirmed and processed.

With Klarna you can place your orders by direct transfer, direct debit or credit card pay now.
Or you also have the option of receiving your invoice within 14 days to pay and only pay for the items that you actually want to keep.

You must be at least 18 years old to pay with Klarna and have a valid registered address and have a bank account.
Klarna Pay Later is only available for customers in Germany, Austria, the United Kingdom, the Netherlands, Sweden, Denmark, Finland and Norway.
Klarna Pay Now is only accessible to customers in Germany, Austria, the Netherlands and Sweden.
If you have any further information about the If you need payment via Klarna, please contact Klarna Support at https://www.klarna.com/de/kundenservice/ .

We also offer three different express payment options. These include: PayPal, Google Pay and Shop Pay.

PayPal, Google Pay and Shop Pay require a corresponding customer account in which Information such as the delivery address, billing address and a means of payment (e.g credit card) are deposited. This information is transmitted to us in encrypted form, enabling a simplified and faster check-out.

No customer account is required with Ivy - you only have to make the payment from your online banking authorize. Alternatively, you can also choose your credit card.

We deliver to most countries served by our shipping partners, except Russia.

Please note that for deliveries outside the EU, import duties and customs charges will be applied by the respective local authorities. It is a legal requirement that we declare the full value of the contents of all shipments

Local import duties and taxes are collected by the supplier on behalf of the local customs authorities.

The following applies to Switzerland:
Since 08 August 2022 we offer you a webshop tailored to your needs. Product price and shipping costs already include the costs for customs and VAT of your country.

The following applies to the United Kingdom:
Since 14 May 2024 we offer you a webshop tailored to your needs. Product price and shipping costs already include the costs for customs and VAT of your country.

For shipping to Switzerland, please use our Swiss web shop. You can find it here: To the Swiss webshop

Here you have the option to pay in Swiss francs.

The prices shown in CHF already include all import fees such as customs or VAT duties. So you don't have to worry about anything anymore and the order will be sent to you delivered as if it were a domestic order.

We take care of the customs costs, the registration of the goods and all import-related issues.

If you have any further questions on this topic, you can simply fill out our contact form .

For shipping to the United Kingdom, please use our UK webshop. You can find it here: To the UK webshop

Here you have the option to pay in British Pounds.

The prices shown in GBP already include all import fees such as customs or VAT duties. So you don't have to worry about anything anymore and the order will be sent to you delivered as if it were a domestic order.

We take care of the customs costs, the registration of the goods and all import-related issues.

If you have any further questions on this topic, you can simply fill out our contact form.