Frequently Asked Questions

Most Frequently Asked Questions

Where is my order?
Refunds
Registering a return
Beware of scam websites

Help with your order

Damaged item
Wrong item(s)/color/size
Voucher and discount code
Order confirmation
Order incomplete
Desired item sold out
Pre-order items

Payment

We want to make paying for your order as easy and flexible as possible and therefore offer various payment options.
Please note that we can only ship your order if you have chosen one of the specified payment methods for your invoice.
You can find more information about our main payment methods at the bottom of the page.

PayPal
Klarna
Credit card
Instant bank transfer
Other payment options

Shipment

Where do you deliver my order?
Do you ship to Switzerland?
Do you ship to the UK?
How long does shipping take and what are the shipping costs?
Where is my order?
Express shipping
Can I change my shipping address later?

Repairs, complaints & defective articles

Your Ryzon product has a defect or has broken? Then you can use our Repair Service. In most cases, we don't have to replace the entire product, but can repair it instead. In this way, we save resources together and contribute to more sustainability in sports.

You have another problem with one of your products? Then feel free to send us a message via the contact form.

Products

When will an item be available again?
What size do I need?
Does RYZON offer gift vouchers?

Shopping with Ryzon

Where can I buy RYZON products?
Beware of scam websites

Brand

Where can I find out more about you?
What does direct selling mean?
Where do your materials come from?
Where are you from?
Who is behind RYZON?
What is important to you when developing your products?
What does “corporate responsibility” mean to you?