Frequently Asked Questions

You can track the current delivery status of your order in your customer account under Orders:

1. Log in to your customer account.
2. Select your desired order.
3. Select your delivery and click on the "Track shipment" button.

If it is still unclear where your package is currently located, you can contact us using the contact form and we will help you as quickly as possible.

Please note that refunds can only be credited to the same payment method used for the purchase.

In case you paid with a gift card, in the event of a return, we are legally and accountably obliged to refund the corresponding amount to the gift card first. A full refund to another means of payment is therefore unfortunately not possible.

The refund process may take up to 14 days after we receive your item. If you see in the shipment tracking that we have received your return, please give us the 14 days to check it and credit the amount.

You can access the returns portal here.

You can return your ordered items for a refund up to 60 days from the invoice date. The returned goods must be in a saleable condition. This means they must be unused - except for the purpose of trying on the product.

Please return your products in their original packaging if possible.

You can easily register your order in our returns portal. You can find the returns portal here: Go to the returns portal.

There are fraudulent websites that claim to sell original Ryzon products. These online shops ask for your personal information during the ordering process and make you pay - but you never receive the promised goods. We are already taking legal action against these fake shops, but the process is lengthy and not that easy.
Please make sure to only order through our online shop or our app.

If an item delivered by us is damaged or not ok in any way, please use our contact form immediately and write us a message. You can find the contact form here.

We will create a return label for you and of course send you a new product.

Please note that this only applies to products that already have a defect in their original, unworn condition and the damage was already present upon delivery.

For all other damages, please contact our complaints service using the complaints form. You can find this here: Go to the complaints form

If you have received an incorrect product, please contact us immediately with the following information:

• Your order number
• Name of the missing product
• Name and article number of the product you've received by mistake
• Picture of the wrong product, if possible

As soon as we receive the information, we will take care of your request and try to solve the problem as quickly as possible to your satisfaction.

If you would like to use a discount code, please enter it in the "Discount code or gift voucher" field at checkout, or use the discount link. The discount will then be calculated automatically. Discount codes are only valid once and cannot be combined. Discount codes do not apply to discounted and limited products. Bundle products, United in Humanity items and Ryzon vouchers are also excluded from discount codes. ( Relevant information will be displayed in the shopping cart.)

If you have a voucher code, enter the code in the "Discount code or gift voucher" field at checkout. Your updated total will then be calculated automatically. Gift vouchers cannot be credited once they have been purchased.

Receipt of your order will be confirmed by email.

When your order is dispatched, we will send you a confirmation email. This email contains the link to track your shipment.

If something is missing from your order, please contact us immediately with the following information to ensure we can resolve this for you quickly and efficiently:
Your order number and name of the product you did not receive. Once we have received the information, we will look into your issue and try to resolve the problem to your satisfaction as quickly as possible.

Don't worry, there's still a chance that we'll get the product back in stock. Unfortunately, we can't give you an exact statement as to when and if an item will be available again. However, we'll be happy to send you a reminder as soon as your item is back in stock. You can use the "Notify me" button to specify that we automatically inform you as soon as the item is available again. Simply enter your email address.

If you would like to receive more details about your product availability, you can also contact us via the contact form and we will try to help you as quickly as possible.

Certain items have not yet arrived in our warehouse at the time of your order. However, since they are already on their way from our producers to us, you can secure them by pre-ordering. They will then usually be shipped to you within a few weeks.

For technical reasons, pre-orders currently have to be made separately from regular purchases. Please go to checkout with your pre-order first and then order your already available products separately.

If you have any questions about your order or a waiting time of more than 21 days, you can contact our service team at any time.

We will inform you by email as soon as your pre-ordered product is on its way.

You can choose to pay via PayPal at the end of the online ordering process. You will then be automatically redirected to the PayPal website to enter your data.
Please note that we will charge your PayPal account immediately after you submit your order.
To do this, both your PayPal account limit and the available credit limit for your payment method stored with PayPal must be sufficient.
Further information on payment via PayPal can be found here: https://www.paypal.com/de/smarthelp/contact-us

If you want to make your payment via Klarna, the following steps must be taken into account:

• Select "Klarna" at the end of the online ordering process
• You will now be automatically redirected to the Klarna website.

After a successful transfer, your order will be confirmed and processed.

With Klarna you can pay for your orders immediately via direct bank transfer, direct debit or credit card.
Or you also have the option to pay your invoice within 14 days and only pay for the items you actually want to keep.

To pay with Klarna you must be at least 18 years old and have a valid registered address and bank details.
Klarna Invoice is only available to customers in Germany, Austria, the United Kingdom, the Netherlands, Sweden, Denmark, Finland and Norway.
Klarna Sofort Pay is only available to customers in Germany, Austria, the Netherlands and Sweden.
If you need further information about paying with Klarna, please contact Klarna Support at https://www.klarna.com/de/kundenservice/ .

You can choose to pay by credit card at the end of the online ordering process. We accept Visa and Mastercard credit and debit cards.

If you would like to pay for your order via instant bank transfer, select "Instant bank transfer" at the end of the order process and you will be redirected to complete your purchase securely. As soon as we have received payment (usually within 24 hours), we will process your order and prepare the goods for dispatch.

We also offer three different express payment options. These include: PayPal, Google Pay and Shop Pay.

PayPal, Google Pay and Shop Pay require a corresponding customer account in which information such as the delivery address, billing address and a payment method (e.g. credit card) is stored. This information is transmitted to us in encrypted form, which enables a simplified and faster checkout.

We deliver to all countries served by our shipping partners, except Russia.

Please note that for deliveries outside the EU, import duties and customs fees are charged by the respective local authorities. It is legally required that we declare the full value of the contents of all deliveries.

Local import taxes and duties are collected by the supplier on behalf of the local customs authorities.

APPLIES TO SWITZERLAND:
Since August 8th, 2022 we have been offering you a webshop tailored to your needs. The product price and shipping costs already include the costs for customs and VAT in your country.

FOR THE UNITED KINGDOM:
Since May 14, 2024, we have been offering you a webshop tailored to your needs. The product price and shipping costs already include the costs for customs and VAT in your country.

For shipping to Switzerland please use our Swiss webshop. You can find it here: To the Swiss webshop

Here you have the option to pay in Swiss francs.

The prices shown in CHF already include all import fees, such as customs or VAT. This means you don't have to worry about anything and the order will be delivered to you as if it were a domestic order.

We cover customs costs, registration of the goods and all issues related to import.

If you have any further questions on this topic, you can simply fill out our contact form .

For shipping to the United Kingdom please use our UK webshop. You can find it here: To the UK webshop

Here you have the option to pay in British pounds.

The prices shown in GBP already include all import fees, such as customs or VAT. This means you don't have to worry about anything and the order will be delivered to you as if it were a domestic order.

We cover customs costs, registration of the goods and all issues related to import.

If you have any further questions on this topic, you can simply fill out our contact form .

We usually deliver immediately available items within Germany within 2-4 working days.

We offer free shipping for the following purchase values:

You can track the current delivery status of your order in your customer account under Orders:

1. Log in to your customer account.
2. Select your desired order.
3. Select your delivery and click on the "Track shipment" button.

If it is still unclear where your package is currently located, you can contact us using the contact form and we will help you as quickly as possible.

We offer express shipping for the following countries:

Please note that we do not have express shipping in Germany.

Express shipping

During an order, you can change your delivery address in the "enter new delivery address" step. Unfortunately, address changes are no longer possible for orders that have already been placed.

However, these two options are available to you:

1. You can contact the selected shipping partner and try to redirect your package.


2. If the specified delivery address cannot be found or your shipment cannot be delivered, the shipment will be returned to us, checked and we will refund you the amount after receipt of the shipment.

If you still need help and support from us, you can contact us via the contact form and we will help you as quickly as possible.

If items are temporarily out of stock, you can reserve them online. An estimated delivery date will then be given: If this option is not offered to you when purchasing your desired product, please contact our customer service team . They will then be able to give you possible options and more detailed information.

You can find our size chart here . If you need help choosing the size, please contact us directly: Go to the contact page .

You can buy vouchers in various values ​​here in our shop:
25€, 50€, 100€, 150€, 250€, 400€, 500€

To the gift vouchers

We only sell our products directly to you. You can buy them through our online shop , the RYZON app or in one of our stores . We also travel to trade fairs and events across Europe every year with part of the collection.

There are fraudulent websites that claim to sell original RYZON products. These online shops ask for your personal information during the ordering process and make you pay - but you never receive the promised goods. We are already taking legal action against these fake shops, but the process is lengthy and not that easy.
Please make sure to only order through our online shop or our app .

We are always happy to be part of media reports or exciting content formats. The following links will give you further insights into our company and our work (German only).

• t3n.de: "Ryzon: Wie der Sportartikelhersteller im Vergleich zu großen Marken punktet"
• OMR Podcast: "So pusht Ironman-Sieger Jan Frodeno seine Marke Ryzon zum Millionen-Umsatz"
• Murakamy Podcast: "Über Unternehmenskultur mit Mario Konrad und Felix Erdmann von Ryzon"
• tri-mag.de: "Die Ryzon-Story | Ein Blick hinter die Kulissen des Unternehmens"

We have been selling our products directly to you since day one. Without a dealer's margin, we can offer you the best product at the best price. This means, for example: made from certified materials at carefully selected production sites in Europe. We ship worldwide - directly to you. If you have any questions or problems, we are your direct contact and can respond to your individual needs.

The majority of the materials for our products come from selected, certified knitting and weaving mills in Europe. We source a few materials from Asia because we have not yet found comparable quality in Europe for certain products.
We are in close contact with the manufacturers and therefore know the exact origin of all our fabrics. We are now increasingly able to trace where the yarns of the materials come from - if they are not even spun by the fabric manufacturer themselves.

RYZON was founded in Cologne in 2016. To this day, our headquarters and our flagship store are located in the heart of Cologne - and it should stay that way.
There are also two other permanent stores in Munich and Girona (Spain). We also have temporary pop-up stores in other places in Europe.
The majority of our products are manufactured in Europe. This creates a geographical proximity to our producers, which we value greatly.

Mario, Fabian and Markus founded RYZON in 2016. Read more about the story of the company's founding here. A lot has happened since then and many like-minded people have joined the journey. You can find out who they are here under People behind the brand .

Our products represent a careful balance of functionality, comfort and sophisticated aesthetics. It is the result of extensive testing and constant optimization. It is our aim to rethink highly functional sportswear every day and to continually raise standards through innovation and creativity. This also applies to responsible procurement and production. We currently carry out most of this in Europe and can therefore guarantee a high quality in the fit, workmanship and material of our products.

We are part of the clothing industry - and therefore find ourselves in one of the greatest areas of tension of our time. But instead of the problem, we want to be part of the solution. We want to combine the development of premium sportswear with actions that serve the common good and make decisions every day that we can 100% support. By taking responsibility for our actions, we want to change the sportswear industry for the better together with you. Through raising awareness, maximum transparency and careful use of resources - on a social, economic and ecological level.

We are already doing this

The path is long. But we are taking it with full conviction. Step by step.

• Our clothing - and therefore over 90% of the entire collection - is already manufactured entirely in the EU . Thanks to the applicable EU labor law, we can guarantee fair conditions in the production of our products and also short transport routes. At the same time, we benefit from close contact with our producers in Lithuania, Portugal, Romania, Italy, the Czech Republic and Germany. A few accessories are manufactured by our long-standing partners in Asia, as we have not yet been able to find comparable producers in Europe.
• We already source most of our fabrics from certified European embroiderers and weavers , so we always know exactly where and how they are produced. We are also increasingly able to trace the origin of the yarns.
• Since 2020, we have been offsetting our annual CO2 emissions from company operations together with Climate Partner . This includes direct emissions (electricity and heat generation, vehicle fleet, volatile gases) and indirect emissions from purchased energy, business trips and employee travel ( more about CO2 neutrality at RYZON ). In order to further reduce our emissions, we changed the electricity provider for our headquarters in Cologne in June 2022. We now source 100% green electricity from hydropower via Polarstern .
• We offer a repair service for damaged RYZON products , thereby actively extending the lifespan of your clothing.
• As part of our refurbished program, we carefully rework products with minor defects and offer them at a reduced price. In this way, we give these products a new life together.
• With the profits from the sale of the United in Humanity collection, we support social sports projects worldwide.
• To ensure that your order is shipped in the most resource-efficient way possible, we pack our products in reusable polybags made from 100% recycled plastic and use individually cut boxes.
• We see it as our obligation to treat our employees as a resource in addition to external resources. We live a corporate culture in which everyone can develop according to their own possibilities and potential. Self-determined, flexible and free working paves the way to self-efficacy and satisfaction.

The next steps

We have already been able to implement a number of small and large projects and thus do our part to create a better and fairer sporting goods industry. But there is still so much more to do.

• In order to offer you maximum transparency about the origin of our products, we are currently working with retraced on a transparent supply chain . In our view, finding out where products come from and under what conditions they are manufactured is essential in order to raise awareness of the issue and bring about social change in the long term.
• Indirect emissions that arise outside the company, such as those from the production of raw materials and intermediate products, external logistics and the use and disposal of products, are not yet part of our climate neutrality. We are already working on taking the next big step and offsetting the emissions from the production of our products in the future.

We are also learning something new every day and exploring new areas. If you have any questions or input on the topic of "corporate responsibility", please feel free to contact us at any time at info@ryzon.net .