Repair Service
Each of our products is developed down to the last detail in Cologne, tested extensively, and manufactured for you in close cooperation with our producers in Europe.
Should one of your Ryzon products ever show a defect, we offer you our repair service (currently only within the EU). Often, there is no need to replace the entire product. Instead, it can be repaired by us.
This way, we conserve resources together and ensure more sustainability in sports. If you live outside the EU, please contact us at info@ryzon.net and we will find an individual solution together.
How it works
- Click the button below to register a product for repair. You will receive a free shipping label.
- Send us your freshly washed product with the shipping label. Please note that we do not repair unwashed products.
- We check the condition of your product.
- Your product will be repaired by us on site or by the manufacturer in Portugal.
- Once the repair is complete, we will send your product back to you free of charge.
Collapsible content
Sports leave marks – on the road and on your gear. Repairing isn't a compromise; it’s a commitment to longevity. Together, we extend the life cycle of your apparel and reduce our environmental footprint. Wear your gear longer. We’ll handle the rest.
Essentially every piece from our collection. Socks, caps, beanies, and scarves are excluded.
Once we receive your request, we assess the damage individually. If a repair is technically impossible, we’ll find a solution together.
Our repair service is currently free of charge.
Once your gear arrives, we’ll provide an estimated timeline.
Minor repairs: Simple seams or small holes are usually handled on-site (approx. 2–4 weeks).
Major repairs: Complex tasks like zippers or bonded seams are handled by our partner in Portugal. To minimize transport, we ship in bulk rather than individually. Expect a timeframe of 4–8 weeks. Please note that shipping times are not included.
You can send in your product via our claims portal, where you’ll receive a shipping label. If you prefer to drop it off in person instead, visit our stores in Cologne or Munich. We’ll be happy to take your gear for repair there.
We use materials that match the original as closely as possible. However, some repairs may remain visible. We don’t see this as a flaw. A visible repair is a statement of longevity and a conscious use of resources.
Hygiene and care are essential. We only repair freshly washed items to protect our team and our machines. Please ensure your gear is clean before sending it in.
We’ll email you as soon as your gear arrives, including an estimated timeline. Once the repair is complete, you’ll receive a shipping confirmation for the return. For any questions, contact us at info@ryzon.net.
Yes. If your RYZON product has been damaged in an accident or fall and its key function is impaired, you can use our Crash Replacement Service.
Please register your damaged product as a repair and describe the process that led to the damage briefly and precisely in the message field. We need this information as a reference point for checking your defective product. Our service team will then contact you regarding the next steps.
If the conditions for a crash replacement are met, you will receive a 50% discount on the new purchase of the damaged product.
For a repair, your order date must be after June 1st, 2021. If you would like to have an item repaired that you bought before June 1st, 2021, please send us an email with at least two pictures of your defect to the following email address: info@ryzon.net
Subject: Repair request order date before 06/01/21
