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Repair Service

Currently not available

Our repair service will be closed for the summer until the beginning of September . Unfortunately, we will not be able to process any repairs during this time, as our manufacturer, who handles repairs for us, is on vacation.

Of course, we're always here to help if you have any questions! You can reach us as usual at info@ryzon.net . We'll be happy to help!

After the summer break, our repair service will be available to you again as usual.

Thank you very much for your understanding!

Your RYZON team

Which products can I have repaired?

Products that you bought 60 days ago or less can now also be repaired. If an item can no longer be repaired, we will try to find another solution in consultation with you.

In principle, the repair service also applies to products that do not fall under the right of return. Unfortunately, we cannot repair the following products: socks, caps, hats and scarves.

What will this cost me?

If it is a product defect, we will of course assume the costs of the repair.

How long does the repair take?

As soon as your product has arrived, we will inform you about the exact duration of the repair. Usually, we need 2-4 weeks to process your repair. Please note that delivery time to and from our office is not included.

Do you offer a crash replacement?

Yes. If your RYZON product has been damaged in an accident or fall and its key function is impaired, you can use our Crash Replacement Service.

Please register your damaged product as a repair and describe the process that led to the damage briefly and precisely in the message field. We need this information as a reference point for checking your defective product. Our service team will then contact you regarding the next steps.

If the conditions for a crash replacement are met, you will receive a 30% discount on the new purchase of the damaged product.

My defective product is a bit older. What do I have to consider?

For a repair, your order date must be after June 1st, 2021. If you would like to have an item repaired that you bought before June 1st, 2021, please send us an email with at least two pictures of your defect to the following email address: info@ryzon.net
Subject: Repair request order date before 06/01/21