Shipment
You can find answers to your questions about shipping your order here.
If you have any further questions, please contact our support .
CAN I CHANGE MY SHIPPING ADDRESS?
During an order you can change your delivery address in the "Enter new delivery address" step. Unfortunately, address changes are no longer possible for orders that have already been placed.
WHEN WILL MY ORDER BE SHIPPED?
Due to the current situation, there may be a delay in the delivery of individual orders. We apologize in advance for this circumstance. When your order is shipped, we will send you a confirmation email. The link for shipment tracking is stored in this email.
WHERE CAN YOU DELIVER AND WHAT ARE THE SHIPPING COSTS?
We deliver to all countries served by our shipping partners DHL Paket and DHL Express.
| COUNTRY | SHIPPING | ESTIMATED DELIVERY TIME |
|---|---|---|
| zone 0 | ||
| Germany | 5€ (free from 100€ purchase value) | 3-5 workdays |
| Zone 1 | ||
| EU | 10€ (free from 100€ purchase value) | 5-8 business days |
| zone 2 | ||
| European countries | €19.95 | 5-8 business days |
| Switzerland, America | €19.95 | 6-9 workdays |
| Russia | €19.95 | 28 business days |
| zone 3 | ||
| rest of the world | €19.95 | 6-9 workdays |
For different countries please contact our Support .
Please note that deliveries outside the EU may incur customs fees.
DO YOU ALSO SEND TO A PACKSTATION?
We are also happy to deliver to a packing station. To do this, enter the data in the corresponding field in the check-out.
IS MY PACKAGE ALREADY ON THE WAY?
We sent you a confirmation email when your order was shipped. The link for shipment tracking is stored there.
VAT & CUSTOMS
Prices for products delivered outside the European Union do not include VAT, import duties or any other charges payable by the recipient.
Therefore, please note that deliveries outside the EU may incur customs duties.
